Write to Us
Our support address is support[at]tchatche.online. Replace [at] with the @ sign when you write. We spell it this way so automated scrapers do not fill the inbox with spam, and it takes five seconds to retype.
Safety first. If you are in danger, contact your local emergency services before you contact us. We cannot dispatch help, but we can act on reports.
Pick the Right Door
Most questions have a faster answer on a page you can open right now.
- How does a call work, what is free, how do coins work? See how Tchatche works.
- Someone behaved badly, or you want to know what is allowed? See the safety guide and house rules.
- What happens to your data? Read the privacy policy.
- Want to try it first? Start with free video chat with no sign-up.
What to Include in Your Message
A few details turn a three-day thread into a one-day fix.
- What happened, in your own words, and roughly when.
- The device and browser you were using, for example "iPhone, Safari".
- For payment questions: the date and the amount, but never your card number.
- For reports: the reason you chose on the call screen.
Please never send passwords or full card details. We will never ask for them.
Before You Write
If your question is about a particular call, it helps to tell us whether you used Block or Report at the time. If you have a privacy request, say whether you want access to your data, a correction or a deletion. We will reply as soon as we can.